Privacy Policy

We may collect the following types of data:

Personal Information

• Name, email address, phone number
• Job title, organization name
• IP address and browser metadata

Account & Usage Information

• Login activity, feature usage, and system logs
• Support interactions (emails, chats, calls)

Uploaded Data

• Documents, media files, spreadsheets, and any information stored or processed through our systems

Device & Technical Data

• Device type, OS, browser type, access time, referral source

Ergovance AI Solutions Private Limited is incorporated in India, and our products and services are currently offered to customers in India only. This Privacy Policy is written around the Digital Personal Data Protection Act, 2023 (DPDP Act), which is the law that governs our handling of personal data.

Our website is reachable worldwide. If you contact us from outside India, we will still handle your details as described here, and you may write to hello@ergovance.com with any request about your data.

When you submit the contact form on ergovance.com, we collect the details you enter — name, email address, phone number, company name, enquiry category and your message — together with your IP address and browser user-agent, which are used to prevent automated abuse of the form.

That submission is delivered to our team by email and forwarded to our Make.com automation workflow (processed in the EU) so enquiries can be tracked and answered. We use it only to reply to you and to keep a record of the enquiry. It is never sold, and never used for advertising.

We ask for your explicit consent before the form is submitted, and you can ask us to delete the enquiry at any time by writing to hello@ergovance.com.

We use collected data to:

• Authenticate and manage user access
• Enable AI-based automation and suggestions
• Improve system performance and UX
• Maintain system security and compliance
• Communicate with users (support, alerts, updates)

We do not sell or share your data with third parties for marketing purposes.

We may use secure, compliant third-party services such as:

• AWS and Google Cloud for infrastructure
• Plivo and Amazon SES for communication (email, SMS, WhatsApp)
• Make.com (Celonis SE): Website contact-form submissions are forwarded to a Make.com automation workflow so our team can respond. Make's EU infrastructure is used, so this data is processed in the European Union.

We select providers that operate to recognised security and privacy standards. This website itself runs no analytics or tracking of any kind — see our Cookie Policy.

We process your data under one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (e.g., product improvement)

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access your data
• Correct or update your information
• Request data deletion
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at: support@ergovance.com

We follow industry-standard security practices:

• AES-256 encryption for stored data
• Role-based access control
• Two-factor authentication (2FA)
• Secure server infrastructure and regular audits
• Compliance-aligned backups and disaster recovery systems

We retain user data:

• For SaaS clients: Until your account is active + 90 days post-cancellation (for audit, compliance)
• For on-premise clients: We store only licensing and activation data

• For website enquiries: Contact-form submissions are kept for up to 24 months so we can follow up, then deleted.

Where these periods differ from a signed customer agreement, the agreement governs. You may request earlier deletion at any time unless retention is required by law.

Our products are enterprise software sold to organisations and are not intended for, or directed at, anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, write to hello@ergovance.com and we will delete it.

We sell and operate in India, and customer data for our products is held in Indian or India-accessible infrastructure. One exception applies to this website: contact-form enquiries are routed through Make.com's EU infrastructure, so those details are processed in the European Union. The DPDP Act permits such transfers, and we rely on providers that operate to recognised international data-protection standards.

We may update this Privacy Policy periodically. The latest version will always be available on our website.

Continued use of our services implies acceptance of the latest policy.